Planning and Setup

Gathering data

We recommend collecting the following information beforehand to streamline your Hyperview onboarding experience.

  • A list of intended users including their email addresses and what kind of Hyperview role they should have (Administrator, Data Center Manager, Power User, Read Only, or Reporting)
  • A list of web domains used by your company (for example, “yourcompany.com”)
  • A list of IP addresses or ranges for devices that you wish to include or exclude from Hyperview discovery scans
  • Physical addresses and background images (such as floor maps) for all your data center locations
  • A list of all your racks including their location, model, and manufacturer
  • A list of all your assets including their location, model, manufacturer, and serial number

Tip

You can download an asset bulk import template directly from Hyperview follows (go to Assets → Bulk Import → Download Template File → Assets).

Supported web browsers

You can run Hyperview on Google Chrome, Mozilla Firefox, or Microsoft Edge (Chromium).

Note

For security reasons, we recommend always updating to the latest stable version of your chosen browser.

Setting up Data Collectors

You must install the Hyperview Data Collector on at least one server that is networked with your devices in order to run auto-discoveries (or discoveries, for short). For larger organizations we recommend having one or more Data Collector servers per data center.

Downloading the Data Collector

  1. Log in to your Hyperview instance as an Administrator.
  2. Go to Discoveries → Data Collectors → Download Data Collector.

The Data Collector zip file will be downloaded to your browser’s default download location. The filename will resemble “dataCollector-9999.zip”, where “9999” represents the version number.

Installing the Data Collector

You can install the Data Collector on a server running Windows Server 2016 (for production or testing purposes) or Windows 10 (only for testing). The server must have a minimum of 2 CPU cores, 4 GB of RAM, and 20 GB of free space. You cannot install multiple instances of the Data Collector on the same server.

  1. Extract the downloaded Data Collector zip file to a local folder.

  2. Browse to the folder and double-click “setup.exe”.

    dc_setup_file

    Tip

    Some security software (such as Microsoft Defender SmartScreen) or Windows features (such as UAC) may interrupt the installation. In such cases you will need to manually allow the Data Collector installer to run, typically via a “run anyway” or similar action.

  3. Depending on your environment, you might get prompted to install one or more of the following: .NET framework, Visual C++ runtime libraries, WinPcap. If you do, simply click Install and proceed to install the prerequisite software using default values.

    Note

    While installing WinPCap ensure the “Automatically start the WinPcap drive at boot time” option is selected.

  4. Click Next to start the Data Collector setup.

  5. Accept the license terms by selecting “I accept…”, then click Next.

  6. Choose a different installation folder or click Next to accept the default location.

    dc_install_3

  7. Click Install.

  8. Towards the end of the process, the Data Collector Configuration Tool will appear. You will need to provide details to register your data collector. Refer to the following section (“Registering the Data Collector”) for instructions.

    dc_install_9

  9. Click Finish to complete the installation.

Registering Data Collectors

Once you have installed the Data Collector, you need to register it with Hyperview using a unique registration token. The Data Collector Configuration Tool (which registers the Data Collector) is automatically triggered during the Data Collector installation.

You can also run the Data Collector Configuration Tool from C:\Program Files\Hyperview\Hyperview Data Collector\configurationTool\AgentConfigurer.exe, assuming you have installed the Data Collector at the default location.

To retrieve the registration token from Hyperview:

  1. Log in to your Hyperview instance as an Administrator.

  2. Go to Discoveries → Data Collectors → Add. The “Add Data Collector” modal will open.

  3. Click the file icon to copy the registration token.

    dc_install_8

  4. Click OK to close the modal.

To configure the Data Collector using the Data Collector Configuration Tool:

  1. Paste the registration token and enter your API hostname (for example, “yourcompany.hyperviewhq.com”). Leave all other values as default.
    • If you are using a custom BACnet device ID, select “Use Custom BACnet Server Device ID” and enter the custom device ID. (If you do not provide the custom device ID the device will still get discovered, but will be assigned a default ID.)
  2. Click Register.

To re-register a Data Collector, simply repeat the steps outlined in this section.

Verifying your Data Collector setup

If your Data Collector was set up correctly, the Services view in Windows (search for the “Services” app from the Windows search bar) will indicate that the Hyperview Data Collector and Hyperview SNMP Trap Listener services are running and set to start automatically, as seen below.

services

Note

To avoid potential errors please ensure the default SNMP Service in Windows is disabled.

Updating Data Collectors

To install the latest Data Collector, first uninstall the existing Data Collector, then proceed to install and register the new Data Collector as described above.

Allowing network access

You must grant the Data Collector access to the following network ports to be able to monitor and discover devices.

Protocol Ports Credential Requirements
SNMP 161, 162 Community string or user/pass
Modbus/TCP 502 Not required
BACnet IP 87808 or UDP Not required
IPMI 623 and 1900 User/password
iLO 623 User/password
SSH 22 User/password or user/key
WMI 135 User/password
VMware 883 User/password