Managing your user profile

All users have access to profile management features. These are:

  • Updating profile information
  • Updating the account password
  • Managing external logins
  • Setting up two-factor authentication
  • Downloading personal data

Updating profile information

You can update your name, email, and phone number values. However, you cannot modify your username once your account has been created. To update your role, please contact your local Administrator.

  1. In the user management portal, click Profile under My Account.
  2. Update your First Name, Last Name, Email, and Phone Number as needed.
  3. Click Save. A message will appear confirming that your changes have been saved.

Note

System emails (such as watch notifications) will be sent to the email address specified in the Email field.

Updating your password

Password values must be 6-100 characters long and have at least one lowercase letter, one uppercase letter, a digit, and a special character.

  1. In the user management portal, click Password under My Account.
  2. Enter values for the Current Password, New Password, and Confirm New Password fields.
  3. Click Save. A message will appear confirming that your changes have been saved.

pwd

Tip

You can also reset your password by clicking on the Forgot your password? link from the Hyperview login screen.

Managing external logins

An “external login” implies using trusted third-party credentials to log into your Hyperview account. Currently only Microsoft Authentication is supported, which means you can associate your Hyperview account with a Microsoft account (such as your Office 365 login for your organization).

Note

The username portion of your external login account (for example, “adam.smith” in adam.smith@yourorg.com) must be identical to that of your Hyperview user account. An external login can only be associated with a single user.

You can add an external login as follows:

  1. In the user management portal, click External Logins under My Account.
  2. Click Microsoft. You will be redirected to your Microsoft login page.
  3. Enter your Microsoft email and click Next.
  4. Enter your Password and click Sign In. This screen may look different compared to the previous one, showing your organization’s image assets instead of Microsoft’s.
  5. If you have two-factor authentication set up:
    1. In the following screen, select the checkbox if you want to remain authenticated for your external login for 14 days. You will receive an approve request in your Authenticator app on your mobile phone.
    2. Approve the request on your mobile phone.
  6. The Hyperview page will refresh, prompting you to stay signed in. Select the check box if you don’t want to see the same prompt during subsequent logins, and continue. The page will reload, showing a confirmation message and the newly created external login.

externallogin

To test your external login, log out and log in by clicking the Microsoft button. You should see the Hyperview UI.

To remove an external login, simply click the corresponding Remove button on the External Logins page. A confirmation message will appear and the external login will no longer be listed.

Setting up two-factor authentication

“Two-factor authentication” (2FA) implies that you will be using two separate devices (such as a laptop and a mobile phone) to verify your identity in order to log into Hyperview. This is typically done as an added security measure.

  1. In the user management portal, click Two-Factor Authentication under My Account.
  2. Click Add authenticator app.
  3. Follow the on-screen instructions (tip: if you are using Microsoft Authenticator, add Hyperview as an “Other” account). Enter your verification code and click Verify.
  4. The page will reload, showing a confirmation message and your recovery codes.

Warning

Remember to copy and save your recovery codes to a safe, trusted destination. This should not be on the mobile phone you will be using for two-factor authentication. Otherwise, if you lose your device you will permanently lose access to your Hyperview account.

2FA

Going forward, you will need to enter your Hyperview credentials (or use your external login to sign in), as well as approve the access request on your phone. Once you have set up two-factor authentication, you can use corresponding buttons on the Two-Factor Authentication page to:

  • Forget your current browser
  • Disable two-factor authentication
  • Reset your recovery codes
  • Setup (configure) your authenticator app
  • Reset your autheticator app

In each case, simply click on the button and follow the on-screen instructions.

Downloading your personal data

  1. In the user management portal, click Personal Data under My Account.
  2. Click Download. Your personal data will be downloaded as a JSON file.

Warning

Do not share your personal data with anyone else. In the wrong hands, it could be used to illegally access Hyperview using your user account.