Maintaining Data Collectors

Data Collectors must be up-to-date and communicating consistently with the Hyperview platform. This is crucial because sensors are assigned to Data Collectors. Using a stale or non-functioning Data Collector will result in incorrect sensor data and therefore an inaccurate representation of your assets in Hyperview.

Tracking stale and outdated Data Collectors

The Last Communicated column in the Data Collectors grid indicates the UTC datetime when a particular Data Collector last communicated with Hyperview. The Version column shows the Data Collector version number.


Distinct alarm event messages are generated for the All location (Asset Hierarchy → All → Events) if:

  • a Data Collector has not communicated with Hyperview within 2x the usual polling frequency; or

  • the Data Collector version is out of date.

Consult your IT department to address any connectivity issues, and/or update the Data Collector accordingly.


Updating Data Collectors

For Windows Data Collectors

Uninstall the existing Data Collector, then proceed to set up the new Data Collector.

For Linux Data Collectors

Execute the script located at /opt/datacollector/bin. Your existing configuration will be retained. You do not have to uninstall your current Linux Data Collector.

Reconfiguring Data Collectors

For Windows Data Collectors

Run the Windows Data Collector Configuration Tool, which is located at C:\Program Files\Hyperview\Hyperview Data Collector\configurationTool\AgentConfigurer.exe (assuming you installed the Data Collector at the default location). Repeat the steps outlined in Registering Data Collectors to perform a full re-registration.

For Linux Data Collectors

Execute the script located at /opt/datacollector/bin.

Retiring a Data Collector

You may want to retire a Data Collector for various reasons, such as:

  • The server hosting the Data Collector is no longer operational.

  • A faster server is available.

  • The current Data Collector server needs to temporarily go offline for maintenance.

  • A new server has been set up that is geographically closer to the assets you intend to monitor.

Retiring a Data Collector will permanently remove it from the system. During the retirement process, you must specify a substitute Data Collector that will take over the responsibilities of the Data Collector you are retiring. If you only have one Data Collector, you cannot retire it unless you add a substitute.


As of Hyperview 3.4, Linux Data Collectors only support SSH, SNMP, IPMI, and Modbus TCP protocols. If you retire a Windows Data Collector in favor of a Linux one, the Linux Data Collector will not communicate with devices that use WMI, VMware, or BACnet/IP.


  1. Log in to your Hyperview instance as an Administrator.

  2. Go to Discoveries → Data Collectors.

  3. Click the Retire button for the intended Data Collector. The “Retire Data Collector” modal will open.

  4. Select the substitute Data Collector from the dropdown and click Save.