- Hyperview
- Quickstart
- Asset Management
- Discoveries
- User Management
- Settings
- Search Features
- Extracting Data
- Licensed Features
- Document Management
- Rack Security
- Release Notes
- Hyperview 3.1 (September 17 2021)
- Hyperview 3.0 (August 24 2021)
- Hyperview 2.6 (July 26 2021)
- Hyperview 2.5 (July 14 2021)
- Hyperview 2.4 (June 18 2021)
- Hyperview 2.3 (May 21 2021)
- Hyperview 2.2 (April 28 2021)
- Hyperview 2.1 (March 16 2021)
- Hyperview 2.0 (February 25 2021)
- Hyperview 1.6 (February 01 2021)
- Hyperview 1.5 (December 22 2020)
- Hyperview 1.4 (November 27 2020)
- Hyperview 1.3 (October 21 2020)
- Hyperview 1.2 (August 31 2020)
- Watched assets
- PDU breaker decorations
- New Assets By Location view
- New Assets by Type view and related changes
- Control credentials for rack PDUs
- Reachability monitoring
- Layout enhancements
- Discovery enhancements
- Rack Security enhancements (licensed feature)
- Other notable improvements
- API changes
- Known issues
- Notable bug fixes
- Changes in version 1.2.1
- Changes in version 1.2.2
- Changes in version 1.2.3
- Hyperview 1.1 (July 17 2020)
- Hyperview 1.0 (May 28 2020)
- RAMP3
- Release Notes
- RAMP Version 3.16
- RAMP Version 3.15
- RAMP Version 3.14
- RAMP Version 3.13
- RAMP Version 3.12
- RAMP Version 3.11
- RAMP Version 3.10
- RAMP Version 3.9
- RAMP Version 3.8
- RAMP Version 3.7
- RAMP Version 3.6
- RAMP Version 3.5
- RAMP Version 3.4
- Installation Guide
- Upgrade Guide
- User Guide
- Introduction
- Typical RAMP DCIM Deployment Scenarios
- Launching RAMP DCIM
- Application Menu
- Status
- Search
- Logs & Reports
- Action Menu
- Asset Information
- Software
- Operating Systems
- Retired Assets
- Adding Devices
- Add New
- Bulk Load
- Discoveries
- Tasks & Workflows
- Tasks
- Workflows
- Workflow Templates
- Planned Moves
- Notifications
- All Notifications
- Notification Methods
- Users
- Users
- Active Directory Groups
- Models
- Manage Documents
- Contracts
- End of Life
- BACnet Definitions
- Modbus Definitions
- Modbus Slave Mappings
- License Keys
- Locale and Units Settings
- Global Settings
- Asset Vue Settings
- RAMP Services Status
- Help
- Background jobs
- Tools
- Logout
- Visual Navigation Control
- Tree Navigation Control
- Performing a Tree Search
- Dragging and Dropping Using the Tree Control
- Device Types
- Blade Enclosure
- Blade Server
- Camera
- Environmental Monitor
- Expansion Module
- Generator
- In Row Cooling
- Network
- Other Devices
- Patch Panel
- PDU/RPP
- Rack
- Rack PDU
- Rack / Tower UPS
- Server
- Transfer Switch
- Undefined
- UPS
- Utility
- Virtual Server
- Logical Groups
- Tab Navigation
- Asset Views
- Cloud Support
- Location View
- Using AssetTracker
- Contacting Technical Support
- Appendix 1: Setting Up Monitoring for VMware
- Appendix 2: Email Configuration
- FAQ
- 1. Data Collector Configuration Fails with Unable to Register Error
- 2. Manager Configuration fails with Domain Authentication Error
- 3. Manager Configuration fails with IIS 7 Error
- 4. Manager Configuration fails with SQL Authentication Error
- 5. Data Collector process freezes at startup
- 6. Login issue for users authenticating using Windows AD
- 7. Requirements for Discovering Linux, FreeBSD and Windows Instances (Physical, virtual and cloud)
- 8. Managing Your Asset Limit
- 9. Report Device Count to Hyperview
- 10. RAMP licensing
- 10.1. What are the different types of licenses and how do they behave?
- 10.2. What does RAMP report?
- 10.3. Which assets are billable and which assets are not?
- 10.4. What URL does RAMP communicate with to send billing reports?
- 10.5. How often does RAMP report back home?
- 10.6. What happens when the number of assets change midterm?
- 11. Data Collector is Unable to Register URL
- 12. RAMP Device Types
- 13. Best Practices for Discovery in RAMP
- 14. End of Life and Support Policy
- Videos
- Integrations
- Release Notes
14. End of Life and Support Policy¶
14.1. End of Life Announcement¶
A formal declaration of the date that the major software release identified in the End of Life announcement will no longer be eligible to receive technical support nor be eligible for software patches to correct software issues.
14.3. Support Policy on Versions¶
For supported software releases, Hyperview will provide technical support and/or software patches to resolve critical and high severity issues.
For critical or high severity issues reported against unsupported software releases, Hyperview will provide technical support to restore service. As part of troublehooting, users may be requested to upgrade to a currently supported software release. As noted in following section, no software fixes will be provided on unsupported software.
| Major Version | Minor Version | Patch Version |
|---|---|---|
| 3-years following availability of a new major software release and EOL announcement. | Current release plus two previous minor releases. | Current release |
14.4. Software patches¶
Software patches will be built on the latest version of the software release stream.
Example: a user is running end-of-life software a.b.c. and they report a software issue on this release. The user will be asked to upgrade to the most current software (EX x.y.z) or a minimum of most current -3 minor sofware versions (EX. x.y.z-3). If the software issue is still present, the fix will be added to software x.y.x+1.